¿Qué experiencia tenéis para consideraros expertos de juegos en línea?

Respuesta (JRC): Durante mis estudios de Mercadotecnia en la Universidad Complutense de Madrid, realicé varios trabajos paralelos al estudio, para financiar mi vida en la capital. Uno de ellos fue en un bar, que contaba con decenas de Tragaperras y organizaba torneos pequeños de Póquer. Mi interés por el ramo nació ahí, por lo que decidí estudiar un curso para ejercer como Croupier: He trabajado en diversos casinos presenciales en Europa y en cruceros a lo largo del mundo. A la par de mi trabajo, he jugado por años con diferentes operadores, tanto en New Zealand, como en el resto del planeta.

¿Cómo identifico a un casino confiable?

Respuesta (HVB): En primera instancia, al corroborar que cuenten con la licencia de la Dirección General de Ordenación del Juego, ya que este organismo estatal es el encargado de controlar a todos los operadores que garanticen actividades legales, no fraudulentas y sin abuso de ningún tipo. Existen medidas más específicas que os ayudarán a identificar al sitio más seguro: el monitoreo constante de los porcentajes de retorno al jugador (RTP), la regulación técnica por organismos externos, el tipo de encriptado de información o la obtención de galardones o premios del gremio, por mencionar algunos.

¿Puedo confiar en los resultados de los juegos en Internet?

Respuesta (HVB): Prácticamente todos los potenciales nuevos usuarios de los casinos online se preguntan, sí las máquinas y mesas favorecen en 100% a la casa, pero podréis estar tranquilos, ya que esto no sucede. La regulación de los operadores serios evita precisamente que esto pudiese ocurrir. Además, instituciones ajenas a las empresas revisan continuamente los algoritmos de toda la oferta de juego, de forma que ninguna anomalía presente conlleve a pensar en un fraude. Las compañías toman muy enserio este apartado, pues un solo caso comprobado, desencadenaría un efecto devastador para la industria, con pérdidas multimillonarias a nivel mundial.

Legal Notice and Contact

The absolute responsible for the information displayed on this page is Héctor Villa Borja (HVB), operating director for the Spanish market of Masmet Enterprises. José Ramos Cruz (JRC) is the leader of the analyst team, whose research and comparison work made the evaluation here possible.

Frequently asked questions from the public

In this section we have collected the questions that are constantly sent to us about online casinos. To improve the service provided and avoid unnecessary contact, we decided to publish the general answers to the questions raised.

What experience do you have to consider yourself an online gaming expert?

Response (JRC): During my marketing studies at the Complutense University of Madrid, I did several jobs parallel to the study, to finance my life in the capital. One of them was in a bar, which had dozens of Slots and organized small poker tournaments. My interest in the branch was born there, so I decided to study a course to practice as a Croupier: I have worked in various face-to-face casinos in Europe and on cruises around the world. Along with my work, I have played for years with different operators, both in New Zealand and in the rest of the planet.

How do I identify a reliable casino?

Response (HVB): In the first instance, to corroborate that they have the license of the General Directorate of Gambling Regulation, since this state body is in charge of controlling all operators that guarantee legal, non-fraudulent activities and without abuse of any kind. There are more specific measures that will help you identify the most secure site: constant monitoring of return to player (RTP) percentages, technical regulation by external bodies, the type of encryption of information or obtaining awards or guild awards, to name a few.

Can I trust the results of games on the Internet?

Response (HVB): Practically all potential new users of online casinos wonder, yes the machines and tables favor the house 100%, but you can rest assured, since this does not happen. The regulation of serious operators precisely prevents this from happening. In addition, institutions outside the companies continuously review the algorithms of the entire game offer, so that no anomaly present leads to thinking about fraud. Companies take this section very seriously, because a single proven case would trigger a devastating effect for the industry, with multimillion-dollar losses worldwide.

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